We do not accept returns. If you receive a damaged product, please email us immediately at sales@rouge-london.co.uk.

In the event that we decide to accept a return, please ship it to:

London City Bond, Global Warehouse, Derby Street, Burton upon Trent, DE14 2LE

LCB Wine Storage Bonded Warehouse · Account code name: RCOLDS · By appointment only.

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item.

Once we receive and inspect your return, you will be automatically refunded using your original payment method as soon as possible. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any question about an order, damage or an agreed return, please email sales@rouge-london.co.uk.